Dermaplaning Smooth Skin Duo

Hey Hannah. Thank you for reaching out and for your recent order with us. We truly appreciate your patience during this busy time of the year.

I wanted to take a moment to address your concerns. You placed your order on Black Friday, the busiest shopping period, which can sometimes lead to slight delays. We dispatched your order on December 4th, just 3 working days after it was placed, well within our standard processing time.

As you may know, during the holiday season, carriers like An Post experience a high volume of deliveries, which can result in unexpected delays. We checked your tracking, and the latest update shows that your package is out for delivery today.

We kindly ask that once you receive and use your product, you consider revisiting your 1-star review if you do actually enjoy the product. Leaving such feedback before experiencing the product might not reflect its true quality, and we hope you’ll love it as much as our other customers do.

Thank you for your understanding, and we’re here if you have any further questions or concerns. Image A.D.S Team

Hey Grainne, Thank you for sharing your feedback with us. We're sorry to hear about your disappointment, especially since you haven't yet received your order. Upon checking your tracking information, it shows that your package is out for delivery and should arrive with you today. It was picked up on Nov 27th, An Post must just be have slight delays due to the time of the year.

We truly hope you’ll enjoy your smooth skin duo once you’ve had a chance to use it. If possible, we’d greatly appreciate it if you could revisit your review after trying the tool and share your thoughts on your experience.

If you have any questions or need assistance, please don’t hesitate to reach out—we’re here to help.

Thank you for your patience and understanding!